Heliguy Crash Cover VERSUS DJI Care & Refresh

Whatever you use your drone for there is always one constant, a need for effective cover against damage or software issues. Accidents will happen and technology can never be 100% issue free so it’s a load off your mind to know your equipment is guaranteed by a company who knows it inside and out.

Unsurprisingly, DJI offers their own version of coverage (two as it happens) in the form of DJI Care and DJI Care Refresh. These are solid coverage choices but you need to be careful to read the Ts & Cs as there are a few surprises lurking beneath the promises of comprehensive service.

It’s always best to look at all the available options, including our very own Heliguy Crash Cover service. With no hidden fees and less small print than DJI’s official coverage, you also benefit from dedicated UK-based service from a team of customer support professionals and an in-house tech team.

But, in the end, you need to choose what is the best option for you. Below you can find details of DJI’s care packages and more information about our Crash Cover to help you decide on the best plan to keep your drone airborne and in great working order.


NAVIGATION

DJI Care

DJI Refresh

Heliguy Crash Cover


 


DJI CARE

DJI Care is a service plan created to cover damage to your DJI aircraft, gimbal or camera sustained during normal use. If, during your DJI Care cover period, accidental damage occurs during normal use; your repair fees and related costs will be covered by DJI. However, there are exceptions which we will explain below.

According to their page on the service, DJI Care offers the following benefits:

  • Repairs by DJI’s Engineers: DJI Care provides repair services via their own technicians and all DJI Care customers receive priority service.
  • Coverage Amounts Based on Drone Value: You receive a coverage amount equal to the price of your aircraft within the duration of your DJI Care period. However, market prices may vary from the coverage of DJI Care.
  • Unlimited Repairs (Up to the Value of the Aircraft): There is no limit to the number of times your aircraft can be repaired, provided the coverage amount is not exceeded.
  • Zero Deductibles: There are no deductibles for DJI Care. Your aircraft will always be repaired for free as long as repair costs and aircraft conditions satisfy DJI Care’s requirements.
  • Replacement of Severely Damaged Aircraft: If your coverage amount is sufficient, a brand new aircraft will be provided if the covered unit is damaged beyond repair.
  • Shipping Covered by DJI Care: If you are in the region in which you purchased your DJI Care, shipping costs will be covered by DJI and will not affect your DJI Care coverage.

As of writing, DJI Care covers the following products:

DJI stipulates that Care is only valid on ‘brand-new and unactivated products’ and must be added to their aircraft within 48 hours of purchase.

 

What is Covered By DJI Care?

These are the scenarios offered up by DJI for accepting a Care claim:

 

Terms & Conditions

Click the following headings to browse through DJI Care’s Ts & Cs.

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DJI Care: Key Things to Consider

If you don’t have the time to dig into a mind-numbing list of Terms & Conditions, fear not! We’ve done it for you. Here is what you should be considering before signing up to DJI Care:

  • If you take a look in the Exclusions section, you can see that DJI refuse to undertake any repair fees resulting from or following water damage (fresh or salt).
  • They will refuse coverage if the ‘damage caused by flight under unsuitable flight conditions’ which is vaguely worded and could leave you out of pocket for an incident that isn’t your fault.
  • Customer service from DJI has undoubtedly improved since their early days of operation – however, there is still a fair way to go before they can offer the same level of dedicated support Heliguy provides on a daily basis.

DJI CARE REFRESH

DJI describe their Refresh service as ‘an effective, comprehensive warranty for your product, offering you greater peace of mind every time you fly’. Let’s take a closer look at what you’re actually getting by signing up with them.

As of writing Refresh covers the following products:

DJI stipulates that Refresh is only valid on ‘brand-new and unactivated products’ and must be added to their aircraft within 48 hours of purchase.

 

What is Covered By DJI Care Refresh?

These are the scenarios offered up by DJI for accepting a Refresh claim:

 

Terms & Conditions

Click the following headings to browse through DJI Refresh’s Ts & Cs.

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DJI Care Refresh: Key Things To Consider

For those of you too busy to read through an exhaustive list of dull Ts & Cs, here is a list of things to bear in mind when considering signing up to DJI Care Refresh:

  • A more recent version of DJI Care, Refresh focuses on their newer aircraft i.e. Phantom 4 Pro, Inspire 2 and Mavic Pro which leaves those looking to purchase an older model out of luck.
  • Refresh does offer aircraft replacement straight from the manufacturers themselves, however, there are additional fees involved in this on top of your initial sign up fee. Make sure you check carefully before signing up so you’re not caught out further down the line.
  • Customer service from DJI has undoubtedly improved since their early days of operation – however, there is still a fair way to go before they can offer the same level of dedicated support Heliguy provides on a daily basis.

Heliguy Crash Cover

Our Crash Cover has four service levels: Bronze, Silver, Gold and Platinum. The first level of cover, Bronze, is absolutely FREE when you purchase a qualifying item from Heliguy. You also have the option to upgrade to our Silver, Gold and Platinum plans which offer even more cover options. If you have already insured your drone, you will know the costs involved and will be aware that we are significantly cheaper than other products on the market.

As of writing the following products are eligible for Heliguy’s Crash Cover:

 

Heliguy Crash Cover Overview

Service Cover Type Bronze Crash Cover Pack Silver Crash Cover Pack Gold Crash Cover Pack Platinum Crash Cover Pack
Cover Duration 12 Months 12 Months 12 Months 24 Months
3 – 5 Working Day Turnaround
Flight Test Required Before Return, Above Target is Weather Permitting. 
no yes yes yes
FREE Inspection yes yes yes yes
FREE Labour no yes yes yes
FREE Parts no no yes yes
Parts Excess no no See Notes See Notes
Phantom 4 Price FREE £149 £299 N/A
Phantom 4 Pro Price FREE £249 £399 £839
Phantom 4 Pro Plus Price FREE £249 £449 £939
Phantom 3 Prices FREE £129 £299 N/A
Mavic Pro Price FREE £129 £299 £569
Inspire 1 V2.0 FREE £249 £499 £939
Inspire 1 Pro FREE £299 £599 £1099
Inspire 1 RAW FREE £349 £699 £1299
Inspire 2
Aircraft Only
FREE £349 £699 £1299
Zenmuse X4S Camera FREE N/A £189 £359
Zenmuse X5S Camera FREE N/A £349 £649

 

What is Covered by Heliguy Crash Cover?

Our Crash Cover is a comprehensive service that ensures you’re covered from any damage to your drone. As long as either of the following don’t apply you’re eligible for servicing up to the level of your coverage plan:

  • Saltwater intake
  • Intentional damage caused by the operator

On top of this, our cover requires no excess and has no hidden or additional costs. Like every other aspect of our business, what you see is what you get. We even ensure that you don’t have to pay costly delivery fees by offering free collections and returns (via UPS).

 

Heliguy Crash Cover Service Levels

Learn more about each of our service levels, what they offer you and what support you can expect from Heliguy’s dedicated UK team of DJI drone experts.

The Bronze Service Pack covers the annual service inspection of your drone for 12 months. This is made all the more tempting as it’s absolutely FREE with any DJI drone purchase (see eligible models above).

  • Free inspection for 12 months (Maximum 3 inspections per year).
  • Uses for your 3 annual inspections include health checks, crash reporting and even updating your drone software.
  • All repairs costs will be subject to a fee which will cover all spare parts, material and labour.
  • All charges are as per our published prices which are available on our website or on request.

Stepping up the coverage from a free Bronze subscription, the Silver Pack covers the annual service inspection of your drone including 12 months free inspection & labour charges.

  • Free inspections for 12 months (up to a maximum of 3 inspections).
  • Free labour for 12 months (this includes labour provision up to the cost of the product).
  • All charges for replacement parts for your drone are as per our published prices which are available on our website or on request.

For those looking for that extra peace of mind, the Heliguy Gold Pack covers the annual service inspection of your drone including 12 months free inspection, parts & labour charges.

  • Free inspections for 12 months.
  • Free labour for 12 months.
  • Parts will be replaced up to the original purchase price of the drone, once this price is reached, your Gold Cover will revert to Silver.

 

The pinnacle of our Crash Cover service packages, our Platinum option covers the annual service inspection of your drone including 24 months free inspection, parts & labour charges.

  • Free inspections for 24 months.
  • Free labour for 24 months.
  • Parts will be replaced up to the original purchase price of the drone, once this price is reached, your Platinum cover will revert to our Silver level.

 

Contact Us

If you want to find out more about how Heliguy’s Crash Cover can benefit you or have any questions regarding the coverage offered by DJI and how we’re different – our dedicated UK-based customer support team are available to take your call Monday to Friday, 9am-5pm. You can reach us via the details below:

Email

info@heliguy.com

Call

0191 296 1024

Keep checking back to Heliguy’s Insider blog for more information on keeping your products in great working order, Heliguy’s additional services and, of course, the latest news from the drone industry.

Full post available at – https://www.heliguy.com/blog/2017/04/03/heliguy-crash-cover-versus-dji-care-refresh/